Pick Up Now & Same/Next Day Ship-To-Store
We are happy to announce the availability of a new Pick Up Now option to make ordering even faster and easier! If everything in your cart is available in stock at either location, you can select Pick Up Now to have your order packed as soon as possible.
Please bear with us as we redistribute inventory back to the Somerset store. More products will be available for immediate pick up every day.
Please note our new hours at both locations:
Monday to Sunday - 11am to 7pm
Monday to Sunday - 11am to 7pm
We are encouraging all customers to place orders through the website when possible to minimize contact and keep everyone as safe as possible. Now that the Province has entered Phase 1 of reopening, we are able to process payments at the door including tap and cash.
Yes! If all the products in your order are in stock you can place a Pick Up Now order to have your order packed as soon as possible.
If you have any trouble at all ordering, finding products, or anything else related to the website, we are here to help! Please send us a message through the Facebook Messenger button at the bottom of the page or call us at 613-600-1855 to speak with someone who can help walk you through the process.
Please make sure you have a phone number in the customer information provided before moving to the shipping options. We use this number to contact you to provide a scheduled pickup time slot.
We are still working on improving the products menu and adding details to the product listings, but if you are looking for something specific the easiest way is usually to use the search function for one word you know is part of the product name.
If you are still having trouble please send us a message via the Messenger bubble at the bottom of the page, or give us a call at 613-600-1855.
While we can't talk face-to-face, we are still happily providing our signature Clear Sky experience any way we can! If you're looking to pick our brains for flavour suggestions or have any kind of questions about your device answered, please send us a message via the Messenger bubble below, or give us a call at 613-600-1855.
Shipping orders will be mailed within 3 business days of your order. Please be aware that Canada Post is currently experiencing very high volumes along with reduced distribution center capacity due to COVID-19 safety requirements. Packages that normally arrive within 1-2 business days may take 4-10 days to arrive, however this is beginning to improve as Canada Post has opened up weekend deliveries.
All orders are shipped with age verification as required by law. Any orders returned to us due to age-check issues will be subject to a 50% restocking fee. If you are underage in your province, do not order.
In order to work around the overloaded Ottawa distribution centers, Canada Post has begun moving some packages to the much larger Montreal distribution center for sorting. This is actually helping decrease delays so you can get your order sooner.
Returns and exchanges
Due to the current situation with COVID-19 and the provincial shutdowns, all sales are currently considered final and we are unable to accept most returns or exchanges.
Only in cases of fulfilment errors can we provide replacements or exchanges. If you have found an error in your order, please call us or reply back to your order confirmation email so we can get things solved as quickly and safely as possible.
Please contact us by phone at 613-600-1855 or by replying to your order email so we can help evaluate your situation and work with you to remedy any problems.